SAP C4C ONLINE TRAINING
SAP Cloud for customer
Training is much more robust, complete and mature solution than its
predecessors. It comes with pre-packaged integrations to SAP CRM and SAP ERP,
Mobile interfaces, strong social features. The entire product can be seen as a
combination of a Integrated social features of JAM, browser based Silver light
UI, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration
scenarios.The overall architecture ofSAP Cloud for customer is that of a
multi-tenant architecture which means that the SAP Cloud for customer and the
Integration component itself is shared with other customers. There is a
single-tenant model for customers which is a private edition for additional
cost
The
multi-tenant model means that whenever SAP releases or upgrades a patch it may
overwrite some of the custom solutions built on top of the SAP Cloud for
customer solution. SAP Cloud for Customer(C4C) is making its presence felt
in the CRM market with its inbuilt integration to SAP CRM, ECC and several
other Third party applications
SAP C4C Course Content
Introduction:
- Introduction of SAP C4C
- SAP C4C Overview
- System Landscope
- Industry solutions
- Tenant Landscape
- On Premise SAP CRM vs SAP Cloud Implementation
- Integration to SAP On-Premise
- Master Data and Functionality
- Account and Contact Management
- Organizational Setup and Management
- Product Management
- Systems
- Partner Processing
- Date management
- Status management
- Actions
- Text Management
- Exercise
- SAP C4C- SALES
- Introduction Of Sales
- SAP C4C -Sales Overview
- Lead Management
- Opportunity Management
- Quotation Management
- Back Office Integration(ECC N SAP CRM)
- Surveys
- Visit Planning and Execution
- Territory Management
- Pricing Management
SAP C4C-Marketing
- External List management
- Campaign Management
- Target Group
- Survey suit
SAP C4C-SERVICE
- Overview
- Solution Overview
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